Doctors Foster And Smith Pet Shop Website
Pet Supplier Store
I purchased some pet supplies from drsfostersmith.com
which is supposedly one of the top pet supply sites on the internet. I
ordered the following on July 10, 2012:
When I placed the order there was no mention of the Whisper
Bio-Bags beings backordered or I would have never ordered them. It was
never mentioned on the items page nor during the order process.
What kind of pet store can't even have the most common filter cartridge
in stock? And not in stock again for one month! Do they get
them from China or some other nation with cheap foreign labor?
Also what incompetent employees let something run out that will take a
month to re-order? Some sites
love to hold on to the order until they get the items in stock. In this
case it would have been almost a month! Sites like Amazon.com will ship
what is available immediately. Also the cost supplier can be
slightly cheaper at Amazon
due to free shipping on orders over $25. Also most sites don't charge your credit
card until the order is shipped. Doctors Foster And Smith
charged my card immediately, and just decided to sit on the order with no
explanation. If I hadn't logged into my online account to check on the
order status I wouldn't have known the item was out of stock. It took me
one email, one online chat, and one phone call to cancel the order.
Although as of yet the money still hasn't been refunded to my credit card.
I also requested that they delete my online account with them because of their
amazing lack of customer service, and apparent greed that pushed them to charge
a card on an order they seemingly were going to wait one month to ship
out. There have also been a few problems in the past as well so I've had
enough of them. This includes the lag time to load pages on their
website. Naturally as a consumer I don't have the option to delete
my own account as the almighty corporations hold all the power over humanity on
this planet! We'll see if they ever refund my money and delete my
account. Many companies are notorious for holding onto an order for dear
life, and it's like pulling teeth to get a refund. A number of sites on
the internet have been disappointing, and in the end I guess I should just stick
with Amazon which I've never had an issue with in over 10 years. I say
avoid drsfostersmith.com and go
with the major website stores, or local pet stores.
Refunded my credit card. They still haven't deleted my account, and still
haven't God forbid graced me with any personal correspondence of their annoying incompetence!
Put a delete button in people's accounts! Do you assume you're so great
that you can't fathom someone wanting to delete their data off your damn
website!!!! Must we be on their site for all eternity?